Job Description

Sr Customer Experience Specialist

San Diego, CA, 92122 - 100% onsite for the most part - can work from home on occasion when customers are not onsite, but must be able to commute to Illumina every day and be onsite when customers are onsite

12 month extendable CONTRACT

Pay Rate: $39.00 - $48.75

Tasks and Responsibilities

Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
Manage experience through various delivery methods: on-site, virtual and hybrid
Provide feedback to account team and discussion leaders in form of debrief
Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
Maintain detailed knowledge of Illumina products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

3+ years of experience working in a customer experience role
Experience in medical device, biotech or pharma highly preferred
Experience working closely with executives (internally and of customers)
Passionate about Customer Experience – willing to go the extra mile
Excellent communication and negotiating skills
Knowledge of Salesforce.com and briefing management software a plus
Location at San Diego HQ is required
Working outside of normal business hours may be required

Job Tags

Contract work, Remote job,

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