Job Description

Job Description

Job Description

Location: Ellis County / Dallas–Fort Worth, TX
Facility: Phoenix Residential 

About the Role 

We’re looking for a Direct Care Supervisor with backgrounds in juvenile detention, behavioral health, or residential treatment . This is a hands-on role working with youth (ages 6–17) with mental health behaviors/diagnosis or Intellectual Disabilities/Autism. You’ll ensure safety, provide structure, and support their treatment journey.

Supervisor must be available for a flexible schedule, including evenings, weekends, holidays, and on-call rotations, to meet program and staffing needs

What You’ll Do 

• Supervise, train, coach, and evaluate direct care staff

• Coordinate staff schedules, assign duties, and manage shift coverage

• Provide support during crises and ensure staff adhere to behavior management protocols

• Oversee daily routines, therapeutic activities, school involvement, and life-skills programming

• Maintain compliance with juvenile justice standards, mental health regulations, and organizational policies

• Conduct room checks, facility walkthroughs, and contraband prevention measures

• Lead crisis response and oversee use of approved verbal and physical de-escalation strategies

What We’re Looking For

• Bachelor’s degree in psychology, social work, criminal justice, or related field (some agencies accept experience in lieu of degree). 25+ years old (per state licensing requirements)

• Minimum 3 years of supervisory experience in juvenile justice, residential treatment, or mental health direct care

• Training/certification in crisis intervention required

• Strong communication, problem-solving, and conflict-resolution skills

• Valid driver’s license

• Must pass FBI fingerprinting & drug test

• Supervisor must be available for a flexible schedule, including evenings, weekends, holidays, and on-call rotations, to meet program and staffing needs

Why Phoenix Residential?

 

• Competitive pay 

• Training provided, Professional Development (trauma-informed care, TBRI)

• Clear path for advancement into supervisory roles

• Join a mission-driven team making a real impact

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