Job Description

At Canna Remedies (CR), we are passionate about empowering consumers to have their best cannabis experience. In order to accomplish this mission, we invest in our team members to create a network of experts in every aspect of cannabis. Canna Remedies is dedicated to providing a supportive and inclusive work environment to enhance the quality, diversity, and stability of its workforce.

The Dispensary Manager is responsible for the day-to-day operations of the dispensary, including ensuring the dispensary operates safely and efficiently, motivating the staff, creating and implementing business strategies, monitoring and developing informational material, and training new staff.

Responsibilities:

Implements the strategy designed to grow the Store in conjunction with the Assistant Managers

Provides oversight and leadership to the Assistant Managers and provides advice and feedback on management, employees, facility management, and Store challenges with the goal of maintaining the highest level of quality and safety in the Store.

In conjunction with Assistant Managers, oversees inventory, use of METRC, financial records, compliance reporting and store compliance with all applicable local, state, and federal laws and regulations and all related SOPs with respect to the Store to assure that operations at the Store such as product dispensing, cash management, inventory management, inventory auditing, customer service, complaints, pricing to meet cost and sales targets, outreach, marketing and ordering are functioning with integrity and in the most cost efficient, compassionate and compliant manner.

Conducts performance reviews for Assistant Managers and all Store staff including Retail & Inventory Specialists and Front Desk Associates

Oversees and assures the safe and accurate dispensing of cannabis and cannabis devices to customers

Implements and monitors compliance with written policies and procedures consistent with NJ law and regulations for store operation in collaboration with senior leadership

Implements and monitors tactical programs in conjunction with senior leadership to pursue targeted goals and objectives for the Store

Develops goals for sales, service, and profit, and leads Assistant Managers and staff to exceed them

Implement policies and performance standards

In conjunction with the Assistant Manager, oversees hiring, training and scheduling of staff at the Store

Implements and monitors staff training protocols to ensure the onboarding and training process adequate in providing guidance on the company’s brand, culture, policies, and procedures.

Ensures that all deadlines with respect to the Store’s operations and company initiatives are met.

Drives a culture of positive employee engagement with a strong focus on inclusion, fairness, and diversity

Effectively manages cash controls and financial reporting

Ensures that the registers, cash outs, bank logs, inventory and deposits are accurate and executed according to CR standards

Works with the Inventory Team to ensure inventory needs are met and assists in the inventory count, audits, reconciliations, and record keeping as needed

Effectively manages service labor and scheduling in coordination with senior leadership.

Works with senior leadership to perform business management operations and analyses, develop and review KPI reports for the Store to monitor opportunities and challenges with a goal to maximize revenues and profits.

Maintains an expert awareness retail cannabis trends to help create innovative and adaptive strategies to improve customer service

Maintains open lines of communication with senior leadership and team members regarding business performance, new initiatives and other pertinent issues

In conjunction with HR, senior leadership, and the Assistant Managers, provides discipline to employees for valid violations of policy or procedure

Promotes open feedback from retail staff, medical professional team, and other members of management.

Performs other related duties as assigned or as necessary and remains flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs

Keeps current, informed, and compliant with updates and regulations regarding the state CRC program and communicates changes to senior leadership and team members

Implements and monitors consumer and product tracking systems and solutions

Provide guidance to team members on escalated customer concerns, complaints, or suggestions and provides service recovery as needed

Establishes and maintains relationships with advocacy groups and other professional organizations to positively represent CR as well as the NJ cannabis industry

Collaborates with CR staff and other associated groups to inform and educate citizens about adult use cannabis and its applications including preparation and presenting of educational materials

Conducting in person and virtual presentations to community groups, senior living facilities, events, webinars

Establishes and maintains rapport with customers and community stakeholders that the Store serves.

Education & Experience:

Bachelor’s degree in business, management, or relative field preferred

Minimum of 3 years of management experience in the retail, restaurant, grocery, or other service industry with responsibility for financial results.

Experience with Microsoft Excel or Google Sheets required

Qualifications:

Candidates must be at least 21 years of age.

Proficiently operate Point of Sale, Inventory Management, Product Menu platforms, and other necessary forms of technology

Excellent interpersonal, verbal, and written communication skills.

Excellent organizational, strong problem-solving, and time management skills

Knowledge of cannabis is favorable.

Ability to work independently and as a team with people of diverse backgrounds.

Ability to work with and maintain confidential information.

Availability to work nights, weekends, and/or holidays.

Physical Requirements:

This job operates in a professional environment. Travel is required up to __% of the time. Long periods of standing or sitting may be required. Lifting of up to 50 pounds may be required.

Background Check Requirement:

As a condition of employment, a complete criminal history background check pursuant to New Jersey Cannabis Regulatory Commission’s regulations is required.

EEO Statement:

Canna Remedies is committed to ensuring equal employment opportunities to all employees and applicants. All applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position.

Disclaimer:

This job description does not state or imply that these are the only activities to be performed by the employee holding this position. As needs of the organization change employees may be required to follow other and sometimes new job-related responsibilities.

In accordance with the Americans with Disabilities Act, it is possible that requirements be modified to reasonably accommodate disabled individuals.

Job descriptions are not intended and do not create employment contracts. Canna Remedies maintains its status as an at-will employer.

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