Job Description

Door to Door Replacement Sales Consultant Mountain West Windows and Doors is an industry leader dedicated to improving the lives of our customers and team members. We offer training, growth opportunities, and a fun, fast‑paced work environment where you can thrive as part of a supportive team. We provide competitive pay, excellent benefits, bonuses, a 401(k) retirement plan, and profit sharing. With our positive culture and strong family spirit, we’re passionate about what we do and creating a great place to work. Summary This position is responsible for selling in‑home residential windows and door replacements. The role involves a seven‑step in‑home selling process: product demonstrations, project evaluation, measuring, project estimating, closing the sale, following the job through the system, and collecting the payment after installation. The key responsibilities include managing all practices and procedures designed to increase sales, enhance profitability, and develop delighted customers, generating repeat, referral, and new customers through strategic canvassing and outside‑the‑box methodologies. Principal Duties and Responsibilities Responsible for all field activity relating to customer relations, product sales, collections, and customer satisfaction for the replacement segment. Pursues leads, gives product demonstrations at the home and in the showroom, discusses product options with the customer, and takes on‑site measurements. Creates self‑generated leads through canvassing. Ensures quotes and orders are accurate and follow company sales processes. Completes all required paperwork to ensure all necessary information is present, allowing the Project Coordinator and Installer to complete the project efficiently. Complies with company policies on pricing, product offering, installation, credit, and collections. Follows up with prospects on time to inform them of business changes, such as product offerings, pricing, or assembly options. Is computer literate and uses electronic software (Salesforce and MS Office, etc.) to track, quote, sell, and order products. Follows up with all customers to ensure the project meets or exceeds customer expectations. Coordinates and communicates with the Project Coordinator to ensure accurate understanding and timely resolution of customer issues. Participates in various departmental and interdepartmental meetings or training as required. Qualifications Previous canvassing experience is preferred but not required. Candidates must have strong time‑management and organizational skills, be adept at using the Salesforce CRM, and commit to 40 hours per week, including 20 hours during prime selling time (4‑8 pm). Practical communication skills are essential; a high school diploma or equivalent is preferred. The role demands physical ability to work on your feet for extended periods, a valid driver’s license, reliable transportation, and strong time‑management skills. Education and/or Experience A high school diploma and 2‑4 years of successful in‑home selling experience are preferred. Customer service or general business experience would also apply. Prior knowledge of construction terminology or windows and doors applications is desirable. Computer Skills Proficiency with Microsoft® Office Suite applications and ability to navigate web‑based applications. Expectation to develop proficiency in proprietary software and the CRM; ability to compile and decipher spreadsheet information. Communication Skills Excellent verbal and written English language skills (Spanish is a plus). Excellent customer service skills, ability to read, interpret, and explain documents such as processes, policies, and emails, write routine reports and correspondence, and display excellent phone and email etiquette. Professional Skills Collaborative, self‑disciplined, initiative‑taking, and able to follow projects to completion. Diligence, organizational skills, prioritization, meeting deadlines, building trust and confidence with customers, coworkers, and managers, a clean and neat appearance, investigation and conflict resolution in the best interests of business and customers. Mathematical Skills Basic arithmetic: subtract two‑digit numbers; multiply and divide by 10s and 100s; perform calculations using units of money, time, measurement, etc.; calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth; apply introductory algebra, geometry, and general business math concepts. Reasoning Ability Ability to understand, define problems, collect data, establish facts, and draw valid conclusions. Deal with problems involving several concrete and abstract variables in a variety of situations. Physical Demands Regularly required to sit, stand, walk, talk, hear, use hands and fingers, handle or feel, and reach with hands and arms. Occasionally required to climb, balance, stoop, kneel, crouch, or crawl, and lift or move up to 25 pounds. Work Environment Noise level usually moderate; temperature fluctuates with seasons. Reasonable accommodations may be made for individuals with disabilities. Miscellaneous All Direct Sales Consultants must maintain a fully insured and functional automobile, a valid driver’s license, and home internet access. EEO Statement Mountain West Windows and Doors participates in E‑Verify. The company provides a working environment free of discrimination and harassment. Mountain West Windows and Doors treats all persons equally, regardless of race, color, sex, religion, national origin, age, disability, political affiliation or belief, pregnancy, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap, as each category is protected under a municipal ordinance or state law. Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industries Wholesale Building Materials #J-18808-Ljbffr Marvin Design Gallery by Mountain West Windows and Doors

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