Job Description

Who We Are

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in?

Primary Purpose

PRIMARY PURPOSE OF POSITION

To work under supervision of the supervisor(s) based on the needs of the operations activities. Duties include but are not limited to: responding to internal and external customer escalated inquiries in a timely and professional manner, conduct refresher training as needed, provide support to employees with difficult account questions and concerns, monitor the receiving of- expiration of- and adding additional accounts with surety bonds, monitoring and maintaining PAL payments and financial insecurity deposits, reconciling bankruptcy checks process, maintain escalated cut-out service order request, set up and maintain special payment agreements, create meter investigation request, complete yearly vacation round bids, and all other duties or task assigned by management. NOTE FOR INTERNAL BIDDERS: This posting will not be included on the Wednesday conference call. Per the CBA, this position is a Right of Selection job, which means it will be limited to the top five (5) employees by seniority date who expressed an interest in this job. The hiring manager will reach out to the eligible applicants directly.

Primary Duties

PRIMARY DUTIES AND ACCOUNTABILITIES

Job Scope

JOB SCOPE

NOTE FOR INTERNAL BIDDERS: This posting will not be included on the Wednesday conference call. Per the CBA, this position is a Right of Selection job, which means it will be limited to the top five (5) employees by seniority date who expressed an interest in this job. The hiring manager will reach out to the eligible applicants directly.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• FOR INTERNAL BIDDERS: ELIGIBITY RULES FOR JOB CLASSIFICATION - Under terms of the Clerical Lateral and Demotion Pilot and Clerical Bracketing Agreement - Eligibility for open positions will no longer be limited to employees in those job titles immediately below the job being offered. Instead, open positions will be offered to all employees below the position(s) currently being offered, based on their seniority date - All other provisions of the Clerical Bracketing Agreement continue to be in effect

• FOR INTERNAL BIDDERS: Laterals - Qualified employees will be eligible for lateral opportunities based on seniority - In order to be eligible for a lateral transfer an employee must complete two (2) consecutive years in their current position. - An employee who accepts a lateral transfer will not be eligible to request a subsequent lateral transfer for two (2) years - Laterals will be defined as both title-to-title comparables, as well as similar wage rate time step schedules (For example, a Commercial Clerk 1 moving to an Operating Clerk 1 position would be considered a lateral, both titles are on the same wage rate time step schedule) - Interviews will still be utilized where applicable (e.g. GSR). Seniority will continue to be used to arrange interviews - Lateral transfers will no longer be limited to a change in geographic location. Employees will have an opportunity to voluntarily elect a lateral transfer from department to department

• FOR INTERNAL BIDDERS: Demotions - All Clerical employees who have completed two (2) consecutive years of service in their current position will be eligible to elect a voluntary demotion - Employees electing to voluntarily demote will be ineligible for additional demotion opportunities for two (2) years

• FOR INTERNAL BIDDERS: YOU ARE NOT ELIGIBLE IF: - Disability/Restricted Duty - Employees on disability or restricted duty must provide a medical release, within the posting period stating their return to regular duty within 14 calendar days. - SASS - Employees not previously grandfathered under the old CAB test must have successfully completed SASS testing for positions requiring such in order to be considered eligible.

Preferred Qualifications

PREFERRED QUALIFICATIONS

Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at DandI@exeloncorp.com.

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