Genesys Developer Job at Avacend Inc, Charlotte, NC

TjM3V1ZIYytCOUpQQ2JoQUdHeFFkMm5rMmc9PQ==
  • Avacend Inc
  • Charlotte, NC

Job Description

Job Description:

Job Title: Genesys Developer

Daily Responsibilities:

  • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering.
  • Responsible for working with agile team to create, write, and execute testing plans
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

  • Ability to consume business requirements and create detailed technical process flow documentation
  • Work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

  • Genesys Cloud Web Messaging development experience
  • Genesys Cloud Architect development experience
  • API development and integration experience

Job Tags

Similar Jobs

Just Construction Recruitment

Sales Estimator - Roofing Job at Just Construction Recruitment

 ...Are you a skilled estimator with a passion for the commercial roofing and sheet metal industries? One of our clients Sales...  ...software to calculate costs for materials, labor, equipment, and subcontractors. Build and maintain relationships with general contractors... 

Staples, Inc.

Cover Delivery Driver Job at Staples, Inc.

 ...What youll be doing: As a Cover Delivery Driver, you will drive a variety of route assignments...  .... Must obtain a 6-month DOT medical card specific to the role. Basic English...  ...assistance of hand carts/material handling equipment, and occasionally maneuver up to 130... 

Headway

LCSW (Remote) Job at Headway

LCSW (Remote) at Headway summary: A Licensed Clinical Social Worker (LCSW) provides mental health services through private practice, with support from Headway to accept insurance and expand client access. The role includes helping clients receive care covered by insurance...

Ethos Medical Staffing

Travel Emergency Department Registered Nurse Job at Ethos Medical Staffing

 ...Job Description Ethos Medical Staffing is seeking a travel nurse RN ED - Emergency Department for a travel nursing job in Saratoga Springs, New York. Job Description & Requirements ~ Specialty: ED - Emergency Department ~ Discipline: RN ~ Start Date: 01/2... 

Five Below

Receiving Associate 1st Shift Job at Five Below

 ...At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff...