Genesys Developer Job at Avacend Inc, Charlotte, NC

TjM3V1ZIYytCOUpQQ2JoQUdHeFFkMm5rMmc9PQ==
  • Avacend Inc
  • Charlotte, NC

Job Description

Job Description:

Job Title: Genesys Developer

Daily Responsibilities:

  • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering.
  • Responsible for working with agile team to create, write, and execute testing plans
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

  • Ability to consume business requirements and create detailed technical process flow documentation
  • Work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

  • Genesys Cloud Web Messaging development experience
  • Genesys Cloud Architect development experience
  • API development and integration experience

Job Tags

Similar Jobs

Air National Guard Recruiting

Electrical Specialist Job at Air National Guard Recruiting

 ...Position Summary From hangars and control towers to tents and temporary disaster relief centers, electricity is paramount to everything we do. Its the job of Electrical Power Production specialists to ensure that we always have electricity readily available. These experts... 

LHH

Call Center Customer Service Representative Job at LHH

 .... We are looking for a motivated and detail-oriented Call Center Account Specialist to join our team in a hybrid role, combining remote work with in-office responsibilities in El Segundo, CA. Job Description: As a Call Center Account Specialist, you will be the primary... 

Access Services

Part-Time Behavior Specialist Job at Access Services

 ...Access Services is looking for part-time Behavior Specialists to work with our intellectual disability and autism (ID/A) programs! They will work with both programs and individual teams to complete assessments, develop and update behavior support plans and crisis intervention... 

Taylor Farms

Warehouse Lead Job at Taylor Farms

 .... Our Taylor Family is passionate about making high-quality, great-tasting products for families across North America. The Warehouse Lead is responsible for the warehouse team supporting production by safely ensuring all inbound and outbound shipments are accurate... 

Insight Global

Interior Designer Job at Insight Global

 ...Position: Interior Designer Company: UNM Pay: $68,4000 Location: Main Campus in Albuquerque Fully onsite REQUIRED SKILLS AND...  .... Provide guidance and training to personnel. Budget Assistance: Assist in the annual budget planning process. Monitor all project...