Job Description

At SUMMIT One Vanderbilt, we believe in creating an environment that takes our guests on a journey of emotional and physical connections. It is our promise that we will deliver this experience everyday by making sure that we are unified in our values of Attitude , Creativity , Safety, and Professionalism .

Key Responsibilities

• Embody our brand and service values in both internal and guest interactions
• Act as a host by greeting and orienting guests as they enter assigned areas
• Ensure the safety of guests while in assigned areas
• Display Guest Experience training standards daily and consistently to enthusiastically create an unforgettable experience through personalized service
• Provide a high level of guest service by engaging guests, answering questions, resolving issues, making thoughtful recommendations, and identifying opportunities to personalize each experience
• Be knowledgeable of the SUMMIT One Vanderbilt brand and the products designed to delight our guests
• Monitor activity in assigned areas and manage the ticket-scanning process
• Assist in wayfinding, guest flow, and line management
• Contribute to the continual improvement of our guest experience programs through feedback to management and participation in regular team development initiatives
• Perform other duties as necessary or required by management

Skills and Qualifications

Education and Experience

The ideal candidate will have 1 year of prior experience in customer-focused roles in the entertainment, live event, theme park, and hospitality sectors.

Knowledge, Skills, and Abilities

• Must possess excellent interpersonal communication and organizational skills
• Ability to handle multiple tasks simultaneously and perform well under pressure
• Must possess a cheerful, professional attitude and a passion for guest service
• Must have the capability to positively engage a diverse group of guests in a high-volume environment
• Must be able to work independently and exhibit initiative to solve problems, including tracking situations until an appropriate resolution is achieved
• Ability to self-manage and self-motivate
• Ability to follow direction and to be a team player
• Must be comfortable with heights
• Must be able to work indoors and outdoors in all weather conditions and temperature extremes
• Must be available to work evenings, weekends, and holidays, with a minimum availability of three (3) six-hour shifts per week
• Must be able to remain in a stationary position 50% of the time
• This position requires frequent communication with both guests and colleagues; must be able to exchange accurate and timely information in these situations
• Proficiency in foreign languages a plus

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