Job Description

Job Description

Job Description

Job Title

Help Desk Support Technician - Contractor

Location

Salt Lake City, UT (On-site)

Job Summary

The Help Desk Support Technician will serve as the first line of technical support for internal and external users, assisting with hardware, software, and network-related issues. This role is ideal for a motivated individual beginning their IT career who enjoys problem-solving, learning new technologies, and delivering excellent customer service. You’ll gain hands-on experience supporting Microsoft environments, remote tools, and device management systems while collaborating with senior IT staff to ensure operational reliability.

Contract responsibilities to last between 2-3 months.

Key Responsibilities

· Respond promptly to user requests via ticketing system, phone, chat, or email, ensuring courteous and effective help.

· Diagnose and resolve technical issues involving operating systems, network connectivity, software installations, and printer or peripheral devices.

· Help with account setup, password resets, MFA (Multi‑Factor Authentication) assistance, and security access verification.

· Document support activities, troubleshooting steps, and solutions in the help desk ticketing system.

· Escalate complex issues to higher-tier support teams when necessary, providing detailed case background.

· Assist with workstation deployment, software updates, and basic hardware configuration.

· Support remote users through remote desktop tools and Microsoft 365 admin support environments.

· Participate in IT onboarding and orientation for new hires to ensure device and software readiness.

Required Qualifications

· High school diploma or equivalent (associate degree in IT or related field preferred).

· Basic understanding of Windows or macOS operating systems and network fundamentals (IP, DNS, DHCP).

· Familiarity with Microsoft 365 applications (Outlook, Teams, OneDrive) and common desktop software.

· Excellent communication and customer service skills, with the ability to explain solutions clearly.

· Strong attention to detail, time management, and documentation habits.

· Ability to learn quickly and work collaboratively in a fast-paced environment.

Preferred Skills

· Experience using remote desktop or ticketing systems (e.g. RingCentral, Datto, Jira).

· Knowledge of Active Directory, password management, or Office 365 administration.

· Exposure to PowerShell or basic scripting for automation is a plus.

· CompTIA A+, Network+, or Microsoft 365 Fundamentals certification (or in progress).

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