Hotel Front Desk Receptionist (Montverde) Job at Confidential, Montverde, FL

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  • Confidential
  • Montverde, FL

Job Description

We are seeking a friendly, professional, and personable Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a key role in creating a welcoming and positive experience. This position requires excellent phone etiquette, strong communication skills, and the ability to multitask in a fast-paced hospitality environment.
Responsibilities

  • Greet and assist guests with check-in, check-out, and general inquiries

  • Answer and direct phone calls promptly with a courteous and professional manner

  • Provide accurate information about hotel services, amenities, and local attractions

  • Handle guest requests, concerns, and complaints with professionalism and empathy

  • Process reservations and payments efficiently and accurately

  • Maintain a clean, organized, and welcoming front desk and lobby area

  • Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences

  • Uphold hotel policies and always ensure guest satisfaction

Qualifications

  • Previous customer service or front desk experience preferred (hospitality experience a plus)

  • Excellent phone etiquette and interpersonal communication skills

  • Professional appearance and a positive, approachable attitude

  • Ability to handle multiple tasks while maintaining attention to detail

  • Proficiency with basic computer systems; experience with hotel reservation systems is a plus

  • Flexibility to work weekends and holidaysas scheduled

  • Preferred: Experience using HubSpot or similar CRM software

Job Type: Part-time

Pay: $16.50 per hour

Benefits:

  • Employee discount

Ability to Commute:

  • Montverde, FL Required)

Work Location: In person

Job Tags

Hourly pay, Part time, Local area, Weekend work,

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