Job Description

World Central Kitchen (WCK) seeks a temporary Operations Center Analyst to support the work of its Security Operations Center, which provides 24/7 situational awareness, incident tracking, crisis response coordination, and real-time support to WCK teams globally.

The Safety and Security team at World Central Kitchen (WCK) exists to help WCK’s teams around the world operate safely and securely by developing programs to enhance activations, operations, events, and personnel and by providing real time crisis management support to teams encountering critical incidents on the ground. This temporary position will also oversee the Safety and Security logistical hub for WCK by using integrated databases to monitor world events and ongoing WCK incidents and operations, to identify and address logistical needs, mitigate threats and coordinate emergency response during times of crisis. The Ops Center will record incidents, collaborate on tasks and monitor and follow up on the resolution of these incidents.

This position reports to the Chief Security Officer, will work in close collaboration with the Director of Operational Safety and Security, and coordinate support and assistance with the key Global Functional Teams and others as required.

Duration : The Ops Center Analyst role is a six month (6) contract term position with the opportunity for renewal.

This position is intended to be hybrid, temporary exempt position based in Washington DC to help cover a maternity leave, with a minimum of 3 days on site. This position may have some limited travel, including internationally, up to several weeks at a time to activation areas.

WCK is an ambitious, fast-paced, entrepreneurial organization. Working at WCK often requires long and nontraditional hours. Everyone’s role is to directly or indirectly feed people with urgency when disasters strike – even on weekends and holidays. Please review our North Star and if this approach resonates with you, we welcome your application.

Key Responsibilities

Operations Center

• Research and work within software programs used to support operational processes such as Kaseware (or similar case management tool), emergency staff notification, crisis management, etc
• Respond promptly and effectively to requests for emergency assistance
• Maintain situational awareness of world affairs and the global threat landscape as affected by political developments, warfare, crime, terrorism and natural disasters
• Support development, population and rollout of a case management system
• Disseminate a Daily Operations Summary and the Daily News Brief to WCK leadership
• On call 24/7 as the primary Watch Officer
• Disseminate timely threat-related information to Activation leadership and Security staff globally
• Continually research and test new tools and technologies for utility for the Ops Center
• Maintain up-to-date records for HQ and Field locations globally
• Coordinate and collaborate with Operations Centers in the field
• Prioritize and coordinate the activities of the Ops Center with other stakeholders who may be co-located within the Security Operations Center

Crisis Response and Case Management

• Oversee the day-to-day operations of incident management
• Perform on-call duty 24/7 to respond to emergency calls and take appropriate actions to escalate crisis response
• Manage timely HQ and global responses to incident reports, providing appropriate guidance and follow up for teams as needed
• Support the Crisis Management Team to coordinate organization-wide responses for ongoing crises
• Protect and maintain confidentiality of sensitive information 

Process Improvement and Training

• Identify and resolve problems
• Develop, implement and document trainings for staff and testing of critical systems
• Validate completion of system checks and work orders to correct deficiencies
• Maintain knowledge of security systems and of regulation requirements for operations

Security Strategy Management

• Assist Security staff members with developing and implementing annual work plans
• Develop innovative projects and concept designs to maximize efficiencies Safety and Security program implementation
• Assist with incorporation of global travel functions into the Safety and Security team, working with other teams and departmental stakeholders as appropriate
• Assist with the design and validation of team Safety and Security strategies and policies, with the support of departmental Directors and other subject-matter experts

Crisis Management

• Monitors national and regional security incident reporting and ensure appropriate dissemination of information during emergencies
• Supports the organization with expert incident response, reporting and post-incident action and follow-up
• Conducts regular drills and scenario exercises to build incident response capacities in the field
• Lends expertise during and after incidents, to include leading lessons learned and after-action review processes
• Provide expert guidance in response to incident/crisis events to mitigate the impact of events and improve future preparedness

Travel Related Support

• Oversee the ISOS Travel Tracker tool which tracks all WCK travelers
• Deliver security briefings verbally or electronically for staff traveling overseas
• Collect and maintain travel security documents for all staff

Requirements

• Minimum 3 years relevant work experience in Operations Centers, or emergency preparedness fields
• Knowledge of global geography and country-specific issues relevant to safety and security
• Expertise in analysis of security threats, risks and vulnerability
• Demonstrated capacity to rapidly analyze emerging on-the-ground scenarios from a lens of security and risk management to make assessments on traveler and operational security
• Effective and professional communication skills that demonstrate tact and cultural sensitivity while ensuring security protocols are upheld
• Significant experience in the development and delivery of relevant training
• The ability to travel immediately and directly to support emergency relief activities in person
• Schedule flexibility to work extended hours and to account for time zone differences
• Developed organizational, time management, and administrative skills
• Familiar with relevant software and tools such as AirTable, Tableau, Google Apps, and others
• Excellent verbal, written, and interpersonal communication skills
• Demonstrate resilience while working in adverse, dynamic conditions
• Ability to work independently with minimal infrastructure and resources
• Experience in crisis management preferred
• Valid passport
• Valid driver’s license
• Valid US employment authorization

Benefits

Why Join Us?

Innovative Environment : Be part of a forward-thinking team that values creativity and innovation.

Global Impact: Your work will have a direct impact on building a diverse and talented global team.

Dynamic Team: Work with a supportive and enthusiastic team that values collaboration and fun.

If you’re ready to bring your unique talents to a role that’s as challenging as it is rewarding, we’d love to hear from you. Apply today and let’s build the future of World Central Kitchen together!

WCK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in being a part of WCK's global talent journey!

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