Job Description

Join Our Team!

• $85,000 / year
• Potential for quarterly and year-end super bonuses
• Multi-unit, multi-brand dynamic company culture
• Opportunity for Career Growth
• Comprehensive Benefits Package

Are you an experienced foodservice professional with a passion for high-volume and a knack for leadership? We have an exciting opportunity for a Multi-Unit Restaurant Operations Manager at Detroit Metro Airport (DTW). If you thrive in a fast-paced food environment and are ready to take on a challenging and rewarding role, we want to hear from you!

What You’ll Do:

• Manage All Front of House and Kitchen Activities: Manage, supervise and evaluate General Managers’ performances as a Restaurant Operations Manager through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Focus on the Food: Ensure food quality and standards; maintain recipe adherence and portion control, ensuring compliance with company, brands, and food safety specifications.
• Cost Control: Optimize food and labor costs to maximize profitability.
• Lead and Develop Restaurant General Manager Team: Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and assignments.
• Implement and maintain: Guest service standards and brand specifications fostering a collaborative and efficient work environment. 
• Systems and Processes: Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
• Merchandising and Displays: Maintain all merchandising standards, display presentations and signing standards and monitor inventory levels.
• Office Management: Handle tasks such as management of funds and media, receiving, inventory, purchasing, scheduling and payroll.
• Forecasting and Budgeting: Assist in monitoring sales performance through the analysis of sales reports and comparison shopping.
• Problem Solving: Address routine issues and escalate complex problems to higher management as necessary.

What We're Looking For:

Experience:

• Minimum seven (7) years in restaurant/food service in a management/supervisory capacity.
• Minimum five (5) Years in a Restaurant General Manager capacity in a full-service restaurant w/ bar environment required.
• Experience as a Multi-Unit Restaurant Manager with oversight of General Managers highly desired.
• Technical Training: Full Service and Quick Service restaurant experience preferred. Culinary background is desirable.
• Technical Skills: Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills: Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.
• Finance: P&L expert level with ability to teach and coach General Managers
• Educational Background: High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.

Why Join Us?

• Dynamic Environment: Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities: Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: Salary + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, Employee Assistance Program.

Ready to Apply?

If you're ready to bring your expertise to our team and help us deliver exceptional service and quality in a high-volume airport setting, apply now!

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.

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