Job Description Insight Global is looking for a skilled and motivated Salesforce Administrator to join a growing Pharmaceutical Manufacturing company in Atlanta, GA. This individual will be a key member of the Commercial Operations team and will be required to be onsite 5 days a week. In this role, you will be responsible for the day-to-day administration, development, maintenance, and support of their Salesforce system. You will need to communicate effectively cross-functionally with various teams to strategize and develop solutions for Customer Engagement support through CRM interactions and reporting needs for the organization. This will be a direct hire role with a salary range of $90-105k. Responsibilities include: Act as the organizational Subject Matter Expert regarding CRM system, tooling, and process design Manage user accounts, security permissions, and ensure system integrity for CRM Configure and customize system settings to optimize workflows and meet business requirements Troubleshoot technical issues and provide end-user support for CRM system Develop reports and analyze data to address business needs, identify trends, and areas for improvement Empower the Customer Engagement team with tools to facilitate processes, evaluate business processes, identify improvement opportunities, and make recommendations to senior management Participate in system upgrades and migrations, ensuring a smooth transition Stay up-to-date on the latest ERP and CRM functionalities and best practices Maintain system documentation and develop training materials for end-users Develop and manage cross-functional initiatives to enable commercial insights and ensure alignment between business needs and system capabilities We are committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other protected characteristic. If you need assistance or a reasonable accommodation during the application process, please send a request to Human Resources. To learn more about how we handle your private information, review Insight Global's Workforce Privacy Policy: . Skills and Requirements 2+ years of experience as a Salesforce Administrator Experience with user management, data analysis, product launch, and development in Salesforce Experience with Sales Cloud and Service Cloud Experience with ERP integrations and management Bachelor's Degree required Effective communication skills with various departments and leadership Experience working with Netsuite Experience with Pantheon Development/Integrations #J-18808-Ljbffr Insight Global
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