Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.
The Technology + Product organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.
The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers.
*This position is unable to provide work authorization sponsorship or immigration support now or in the future.
The ASE (Access Sustaining Engineering) Team within the Comcast CONNECT organization is responsible for designing, testing, researching, and sustaining next-generation access network technologies. Additionally, the team is responsible for end-to-end Tier 4/5 support of DOCSIS iCMTS (CBR8, E6000), vCMTS (DAA), and CPE technologies.
Provide technical support for issues that impact the development and deployment of new residential and business services over Comcast's DOCSIS network.
Validate and troubleshoot problems identified during lab testing or via field escalations, and drive issues to resolution. This work includes utilizing lab test equipment to perform measurements for supporting and troubleshooting RF, DOCSIS, and network impairments.
Produce, review, and coach junior engineers to support detailed design work, SMOP creation, and operations execution of complex changes across converged environments.
Work in a heavily matrixed environment and act as an integrated team member or leader with virtual teams to shorten the R&D and Design cycle for new products and network evolution.
Create and document high-level, detailed network designs to support business objectives. Utilize WIKI and JIRA for sharing information and tracking technical problems.
Ensure functionality and performance of DOCSIS CPE devices, troubleshoot and support resolution of technical issues.
Collaborate with CableLabs, industry partners, and cross-functional teams to improve test plans, define requirements, and resolve issues.
Bachelor of Science in Electrical Engineering, Computer Science, or related discipline and 4+ years working with DOCSIS based or Cloud technologies.
Proven experience with Cable Labs/SCTE specifications and CMTS/CCAP hardware and software, DAA implementations (Remote PHY, R-MACPHY).
Experience and strong understanding of Network Engineering, Network Security, TCP/IP (TCP, UDP, DNS, SNMP, etc.), Routing Protocols (OSPF, BGP, etc.).
Hands on experience with DOCSIS network lab equipment (Spectrum Analyzers, Noise Generators, Traffic Generator, etc.) with a strong focus on testing and evaluation.
Ideal candidate will have experience developing process flow diagrams and training documentation.
Strong initiative to build relationships both internally and externally with minimal supervision/direction from management.
Master of Science in a related discipline + 3 years of relevant experience.
CCNA/CCNP experience is a plus.
Experience working within MSO (Multiple Systems Operator) environment.
Experience with scripting languages (Python, GO, etc) creating and supporting the development of tools and scripts to improve consistency and support system reliability.
Advanced knowledge of RF and network protocols
Industry certifications in DOCSIS-related technologies.
We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.
Here's a look at just some of the perks and benefits we make available to our US-based employees:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
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