Overview Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. Caesars Sportsbook, now a part of Caesars Entertainment, has openings for a Sportsbook Ticket Writer at the Horseshoe Lake Charles Casino in Westlake, LA. What You Will Do Provide a top tier level of customer service that encourages customers to come back repeatedly Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and the DGE Become familiar with our betting options and be able to strike up conversations with customers regarding those options Work to resolve customer disputes/complaints and escalate to direct supervisor when needed Be a positive team member and work collaboratively with other team members and your leadership team Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and DGE standards Other duties as assigned What You Will Need Must have basic computer knowledge (Email, MS Excel, internet, etc.) Show me the money! Must have a minimum of 1 year of cash handling experience in a work setting H.S. Diploma, GED, or equivalent preferred 21+ years of age or older Successfully pass a drug screen and background check Able to obtain a gaming license from the Department of Gaming Enforcement (DGE) and other jurisdictions where deemed necessary High level of customer service Ability to work a flexible schedule: nights, weekends, and some holidays is preferred Present yourself in a professional manner Strong communication skills, both written and verbal Ability to do simple math Understanding and a responsibility to adhere to all compliance requirements set for by the company and Gaming Control Board Physical Requirements Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs. Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment Benefits Full-time employees eligible for benefits after waiting period (medical, dental, vision, etc.) Flexible scheduling (nights, weekends, mornings, holidays, etc.) Advancement opportunities - come grow a career with us! About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars. #J-18808-Ljbffr Caesars Sportsbook & Casino
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