Job Description
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About Westfield State University:
In 1839, Westfield State University was founded on the ideals of Horace Mann who sought to improve society through education. We were the first public education institution without barrier to race, gender or economic class. The spirit of innovative thinking and social responsibility is forged in a curriculum of liberal arts and professional studies contributing to the development of knowledge, skills, and character essential for students to become responsible leaders and engaged citizens.
Westfield State is a highly residential campus with approximately 55% of our 3,100 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Springfield, Northampton, and Amherst with a selection of museums, theater, collegiate and minor league sports, hiking trails, and restaurants. The University is within 1.5 hours of Boston and Albany and within 3 hours of New York City and the Green Mountain range of Vermont.
Thank You for Your Interest in Becoming a Westfield State Community Member
You are welcome here. You can advance your career and make a difference here. We invite you to bring your whole self and talents to Westfield State University. The University seeks applicants whose record of teaching, student advising, research, and administration positions them to contribute to the everyday practice of our institutional values.
Our Values
Westfield State commits to values that strengthen a common bond among all members of our community and promotes a rich campus environment.
- Embrace Diversity - We treat all members of our community with dignity and respect.
- Maintain Excellence and Integrity - We maintain excellence and integrity in all that we do.
- Collaborate with Each Other - We make decisions in a transparent and collaborative manner.
- Provide Accessible Education - We commit to providing an accessible, affordable public higher education for all.
- Build a Strong Community - We are inclusive and ensure equity, supporting the personal development of all community members, and embracing multiple perspectives.
- Engage the Outside Community - We support civic engagement in local, regional, and global initiatives.
Job Description: Campus Title: Audio-Visual Technician
State Job Title: Staff Assistant
Department: Information and Instructional Technology
Job Code: HA5600
FLSA Status: Non-Exempt
Funding: 7115-0100
Bargaining Unit: APA
Job Type: Full-Time Permanent
Timeframe: 52 weeks
Shift: Monday-Friday, 8:00 AM to 4:30 PM (Flexibility required for evenings, weekends, holidays, and overtime)
Regular Days Off: Saturday and Sunday
Supervision Received: The Audio-Visual Technician reports to the Executive Director, Office of Information and Instructional Technology / Media Services
Supervision Exercised: None
Salary: $49,000 to $54,000 (salary commensurate with education and experience)
General Statement of Duties: The Audio-Visual Technician is responsible for providing audio-visual (AV) services by fulfilling Media Services requests for academic classes, student programs and event management.
Duties and Responsibilities: Duties include but not limited to:
Essential Functions: - Provide technical support and troubleshooting for classroom and meeting space AV systems
- Support AV needs for major campus events (e.g., Alumni Weekend, Family Weekend, Convocation, Commencement, Board of Trustees meetings)
- Works closely with the Audio-Visual Coordinator in planning daily events and service calls.
- Install software and firmware updates on classroom computers, control systems, and laptops
- Track and maintain inventory of media equipment and supplies
- Log equipment updates, relocations, and inventory changes
- Provide technical support for web conferencing platforms
- Complete special projects and assignments as needed
- Deliver high-quality customer service to faculty, staff, students, and guests
Requirements: Required Qualifications: Education and Experience - See Preferred Qualifications below for Education
- Minimum of 2 years of hands-on experience supporting AV systems and media technology
- Proficiency with both Windows and macOS platforms, including presentation and productivity software
Required Knowledge and Skills - Technical expertise
- AV systems: signal flow, control systems (Crestron, Extron), DSPs, switchers
- Audio engineering: microphones, gain structure, feedback control, live mixing
- Projector setup: focusing, color correction, keystone adjustments
- Web conferencing: Zoom, Microsoft Teams--setup, integration, troubleshooting
- Preventive maintenance: cleaning, firmware updates, lifecycle tracking
IT and Systems Integration - Operating systems: Windows, macOS, iOS, Android
- Networking basics: IP addressing, VLANs, AV-over-IP protocols
- Office Suite applications and their use in the classroom
- Security awareness: data privacy, secure AV setups, IT policy compliance
Communication and Collaboration - User training and support for diverse audiences
- Technical documentation and SOP creation
- Team coordination with IT, Facilities, and Events
- Empathetic, responsive customer service
Strategic and Operational Awareness - Inventory management and vendor coordination
- Event logistics and AV planning
- Mission alignment with Westfield State's academic and community goals
Cognitive and Physical Capabilities - Problem-solving under pressure
- Multitasking in dynamic environments
- Physical dexterity: climbing ladders, lifting to 50 lbs., safely maneuvering equipment
Work Schedule - Regular hours: Monday-Friday, 8:00 AM to 4:30 PM
- Flexibility required for evenings, weekends, holidays, and overtime
Preferred Qualifications: - Associate's degree in Communication Arts, Educational Technology, Computer Science, or related field
Additional Information: Salary: Salaries for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining agreements as well as state policies. State job specifications may be found on the Department of Higher Education's webpage .
Employee Benefits: Benefits are an important component of an employee's total compensation package.
- Health Insurance: Westfield State offers a variety of HMO, POS, and PPO-type health insurance plans for eligible employees. Coverage is effective on the 1st of the month following the date of hire. Exceptions to employees hired on the 1st of the month, coverage is effective immediately.
- Retirement: the MA State Employee Retirement System provides eligible employees with a retirement pension following a 10-year vesting period. In lieu of the retirement pension, eligible employees may select the Optional Retirement Plan with a maximum 5% employer matching contribution.
- Tuition Waivers & Discounts: eligible employees, including spouses and dependent children, receive reduced tuition at MA state colleges, community colleges, and universities.
- Paid Time Off: employees receive 12 paid holidays and generous vacation, personal, and sick leave benefits.
- Additional information regarding employee benefits is available on the University's Benefits & Wellness webpage .
Disability Accommodations Westfield State University is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at (413) 572-8809 or visit us in the Horace Mann Building, 1st floor.
Background Check Employment is contingent upon the successful completion and review of a background check. A criminal record will not automatically disqualify an applicant from consideration.
Application Instructions: An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:
- Resume
- Cover Letter
- Contact information for three references *
- Copy of unofficial transcript of highest degree
* Provide the contact information for reference providers in the reference section of the online application.
Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.
NOTE: If you need assistance completing your application please contact our online Help Desk . The link to the help desk can be found at the top of the page via Contact Us.
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Job Tags
Permanent employment, Full time, Work at office, Local area, Immediate start, Relocation, Monday to Friday, Shift work, Weekend work, Afternoon shift,