Job Description

Job Description

Job Description

Company Description

Maryland Management Company owns and manages more than forty communities with more than 10,000 apartment homes in Maryland and Florida. Established in 1949, Maryland Management is passionate about providing affordable, quality housing, an exceptional customer experience, and contributing to the communities we serve. As an organization, we believe our people are our greatest asset and we are committed to the success and development of each individual on our team.

A leasing consultant is a challenging and fun position that uses both sales and exceptional customer service to make a genuine impact on people’s lives. He or she is responsible for helping prospective tenants select a new home by showcasing individual apartments, the property amenities, and our local community.

There are three core categories of responsibilities:

Leasing

• Conduct tours of the grounds of the community and show apartments to prospective residents
• Sell the community over the phone/internet to convert leads to on-site tours
• Greet all individuals that enter the leasing office in a friendly and professional manner
• Maintain thorough product knowledge of our property (floor plans, amenities, etc.) and the local community 
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Represent the company in a professional manner at all times

Customer Service

• Develop and maintain professional relationships with prospective and current residents
• Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
• Handle resident calls and in-person concerns 
• Respect boundaries of confidentiality, safety, and both local and Federal Fair Housing Laws

Administrative

• Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
• Accept rental payments
• Facilitate the move-in and move-out process
• General clerical assistance including answering phones, taking messages, filing, etc.

SCHEDULE

This position is for WEEKENDS. The hours are 10:00 – 5:00 on Saturday and 12:00 – 5:00 on Sunday. 

This opportunity would suit an individual who is outgoing, enthusiastic, and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:

Skills

• The ability to close the sale
• The ability to work independently 
• Excellent telephone etiquette 
• Basic computer skills and knowledge of the Internet and Email

Competencies

• Strong people skills
• Effective oral and written communication abilities
• Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
• Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner

Requirements:

• Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
• Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.

This job description is not all-inclusive and is intended to describe the general nature and work responsibilities of this position. It is subject to change, modification, and addition as deemed necessary by the company. All offers of employment are conditioned upon the applicant passing a drug test and subject to a background check, which are conducted in compliance with any applicable federal, state, or local law.

We are proud to be an equal opportunity employer. 

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